Support

We support you every step of the way.

Menu Development

Our menu development team is continuously developing new tastes and monitoring our menu to ensure that we are always delivering on our passion for fresh, high quality ingredients. The team focuses on food cost profitability, kitchen labour efficiencies, menu engineering, the training of our operations training team, as well as reviewing guest feedback and keeping on top of industry trends.

Supply Management

By leveraging our buying power, our purchasing department is able to contract the highest quality products at the most competitive prices. Our contracting and distribution capabilities result in major cost savings that are passed on to franchisees.

Marketing

Our marketing team works hard to ensure that all of our stores remain profitable. A variety of programs are developed throughout the year to drive traffic, create excitement, and ultimately provide guests with reasons to dine with us more often and choose to spend more during their visit.

In addition to our company-wide promotions which receive extensive media support, we have an off-the-shelf local store marketing program to address specific market opportunities. We educate, coach and support our franchisees in meeting their individual business objectives.

Information Technology

We continually look for ways to implement technology that enhances our business processes.

White Spot's Information Systems include a managed point-of-sale, inventory management system, and an online communication & collaboration portal providing franchisee access to online manuals, local store marketing tools, promotional information and much more.

Design and Construction

Our design and construction team establishes White Spot and Triple O’s facility standards and provides support services for new and renovation projects.

As part of the franchise package, our team will determine the scope of work and perform space planning. We will assist with budget development, review franchisee’s consultant drawings, equipment and owner supplied items procurement support, construction contract administration support, deficiency walk through and close-out support.

We will assist and support franchise operators in day to day facility maintenance as well.

Training and Support

Our training department has received international recognition. Our training combines technical and conceptual knowledge, equipping our franchisees to both manage and grow their businesses. Managers undergo an intensive hands-on training program and we promote continuous learning.

Real Estate

White Spot works with a number of real estate brokers in major markets to source available real estate for new restaurant development. White Spot's real estate department is available to assist in lease negotiation and review if requested.